Frequently Asked Questions/Terms and Conditions

 Q: Are your prices competitive?

• Two Little Piggies continually monitors local supermarkets to ensure our prices are always competitive.  With comparable pricing and a minimal delivery charge, we cost about the same as running out to the store yourself.  And when you factor in the time saved and the convenience of regularly scheduled deliveries, you could actually be saving money.

Q: Other sites offer free shipping.  Why don't you?

• Two Little Piggies doesn't build shipping costs into our pricing and then claim 'free shipping' like most online delivery services.  This is why they require a minimum order amount to get the 'free shipping' and only sell bulk sizes.  We allow you to get the quantities you know you will use at competitive prices and then add on a minimal delivery charge for our Baby Buggies customers.  Shipping charges for When Piggies Fly customers are determinate on weight and delivery location and is totally dependent on Federal Express and/or UPS shipping rates and whatever discount they allow us.  As we grow, this discount will increase and we will pass the lower rates along to our customers.

Q: What forms of payment do you accept?

• We accept Visa, MasterCard, American Express, and Discover.  If you are a member of PayPal, you can also pay by eCheck or from your PayPal account.  Using eCheck, however, will take several days to clear, so please keep that in mind when ordering if you are in a rush.  If you prefer to make an offline payment, you have the option of sending us a check or money order to be applied to your account as Virtual Currency, however they will not be applied to your account until 10 business days after receipt.

Q: How do you handle recurring billing?

• If you pay your initial order by credit card and choose a subscription, we will store your credit card information in our secure database to conveniently bill you automatically prior to each delivery.  However, you can e-mail us to instead have your account set up with e-mail reminders for you to intiate your own orders prior to each delivery/shipment so you can initiate payment yourself.  Keep in mind, though, that you must check your e-mail and initiate orders in a timely manner so that you can keep your delivery schedule intact.  This method will also be used for those customers who initially pay by PayPal or check, when we don't have credit card information on file. 

    Subscriptions   (back to top)

Q: Why should I become a subscriber?

• By becoming a subscriber, you have the ability to set up automatic deliveries on a regular basis without having to remember to place orders for your baby's supplies.  We remember for you.  We send automatic e-mail reminders prior to each delivery or shipment, and we give you the ability to control your subscription list by adding or removing items as needed, if necessary.  Also, you have the ability to get free deliveries on 6- and 12-month subscriptions.  Finally, being a subscriber allows you to accumulate virtual currency based on orders placed by referrals who use your e-mail address when placing their first order.  See our Referral Program for more information.

Q: How much will a subscription actually cost me?

• Nothing.  Subscription fees are charged when you subscribe, but they are simply prepaid delivery fees based on the length of your subscription.  A subscription is designed to save you time, not cost you money.

Q: How many deliveries must I have as a subscriber?

• You must have at least one delivery per month for the duration of your subscription.  This means that after your initial delivery, you must have at least one in each subsequent full calendar month.  For example, if you get a 3-month subscription on May 12th, your initial order satisfies the first of the three minimum deliveries.  You must then have at least one delivery in June and one in July to satisfy your subscription commitment. 

Q: How do the prepaid delivery fees get applied to my account?

• Subscription fees are based on the prepayment of one delivery fee for each subsequent full calendar month of the subscription length.  The first delivery in each subsequent full calendar month within the subscription period will be credited.  If a full calendar month of a subscription period goes by without a delivery or shipment, the corresponding credit is forfeited.  Since the maximum automatic delivery frequency is monthly, this can only occur if you manually cancel a scheduled delivery, so please keep this in mind when doing so. 

Q: What if my When Piggies Fly shipping charge exceeds the amount I prepaid for a month?

• In this event, the $5.00 that was prepaid in the subscription fee will be credited to the current delivery charge and you will just have to pay the difference.

Q: What if I cancel my subscription early?

• You can cancel your subscription at any time.  There are no penalties for doing so.  Any remaining uncredited prepaid delivery fees will be refunded to you in full.

Q: How do I change the items in my subscription?

• Within 48 hours of your initial order, you will have access to your personalized 'My Subscription Item List' which will have all of the items you purchased in your initial delivery.  To change the contents of this list for your next scheduled delivery, simply add or remove items from your list as you would in your shopping cart.  You must make any changes to your list prior to Noon Eastern Time the business day before a scheduled delivery or shipment.

Q: How do I change the day or frequency of my automatic deliveries?

• Simply send us an e-mail with any changes you care to make to your delivery day or frequency, and within 48 hours the updates will show in your 'My Subscription Page'.

Q: Can I cancel a scheduled delivery?

• Yes, you can.  Simply send us an e-mail stating the delivery date you would like canceled.  We must receive cancellation requests by at least Noon Eastern Time the business day before the scheduled delivery.  If your request is received after this time and your items were delivered, we will allow a credit for returned items in unused condition, but not for any delivery fees.

Q: Can I purchase items without being a subscriber?

• Absolutely.  You can register to become a non-subscribing member at any time and make your purchases on an as-needed basis.  You'll still be a very valued customer!

Q: Can I ship to my child's daycare center?

• Of course!  Just make sure you specify the name of the daycare and your child's name on the order.  You can set this up as a subscription delivery, or a one-time delivery whether or not you are a subscriber.

    Baby Buggies Service     (back to top)

Q: What if I'm not at home when my order is delivered?

• During the initial ordering process, you inform Two Little Piggies as to whether or not you would like your items left at your delivery location in the event you are not at home to accept delivery.  If you choose for us to leave your order, we will do so in the most inconspicuous and element-protected location that is within access.  We recommend leaving a plastic container outside in which we can place your order so that your items are protected from the elements.  We cannot be held responsible for lost, stolen, or damaged items as a result of leaving your order per your instructions.  If you choose for us not to leave your order and no one is home to accept delivery, we will notify you via e-mail that a delivery attempt was made and you will need to let us know when we can redeliver based on our local delivery schedule.  Redeliveries are subject to a second delivery charge of $5.00.  You can change your preference regarding leaving items in your absence at any time by sending us an e-mail through the 'Contact Us' page.  Any changes must be made prior to Noon Eastern Time the business day before your next scheduled delivery.

 Q: Can I temporarily change my delivery location?

• Any change in delivery location must be sent to us via e-mail.  Any changes must be made prior to Noon Eastern Time the business day before your next scheduled delivery.  We cannot re-route deliveries based on verbal requests or notes left at the delivery locations.

Q: How do I know when I'll receive my order?

• Baby Buggies orders received by 3:00 PM will be delivered the next day (excluding Sundays and holidays - see below).  Orders with a single item quantity of 20 or more may require special ordering from our suppliers and could result in an additional one to two days for delivery.  If there is any further delay due to a limited availability or discontinued item or other circumstance beyond our control, you will receive e-mail notification with the option of waiting or canceling the order.

Q: Do you deliver every day and at what times?

• We deliver Monday through Saturday, with the exception of the following holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.  If your scheduled delivery day falls on one of these exceptions, you will be scheduled for the next day.  Your delivery could arrive any time between 8am and 8pm.  The night before your delivery, you will receive an e-mail with a 3-hour window during which we will arrive.

Q: What about inclement weather?

• Two Little Piggies will make every attempt to deliver in inclement weather without putting our drivers at risk.  If there is a day where we cannot safely attempt any deliveries, we will notify you by e-mail to alert you of the delay.  We will also include the new scheduled delivery day. 

    When Piggies Fly Service     (back to top)

Q: What if I'm not at home when a delivery is made?

• We ship most When Piggies Fly orders using Federal Express Home Delivery or UPS Ground and they will leave a package at the delivery location if there is nobody there.  If you would like to require for a signature to be obtained and not left at your delivery location, there will be a $2.50 surcharge to your order.  You will receive two shipping options upon checkout, one with the surcharge included and one without.  We cannot be held responsible for lost, stolen, or damaged items as a result of the shipping company leaving your order per your instructions.

Q: What if there is damage to my shipment?

• While we can guarantee that our Baby Buggies customers will always receive orders in excellent condition, we have no control over the shipping companies that we use for our When Piggies Fly customers and the way they handle the packages we ship.  Occasionally, orders will be received damaged which is unfortunate.  In this instance, we ask our customers to immediately contact us stating exactly what items were damaged and the condition of the box(es) they received so that we may file a claim with the shipping company.  Any damage for deliveries that were made more than 14 days before contacting us cannot be replaced as we only have that amount of time to file with the shipping company.

Q: Can I temporarily change my delivery location?

• Any change in delivery location must be notified via e-mail.  Any changes must be made prior to Noon Eastern Time the business day before your scheduled shipment.

Q: How do I know when I'll receive my order?

• Your order will be shipped in one to two business days following the placement of your order.  Orders received after 3pm Eastern Time are received on the next business day, as are orders received on the weekend or holidays.  Orders with a single item quantity of more than 20 require special ordering from our suppliers and will result in an additional one to two business days for processing.  If there is any further delay due to a hard-to-find item or other circumstance beyond our control, you will receive e-mail notification with the option of waiting or canceling the order.  On the day your shipment is sent, you will receive an e-mail notification directly from Federal Express with the tracking number and estimated delivery date.

    Inventory     (back to top)

Q: What if you don't carry an item I want?

• If we don't carry an item you want, send us an e-mail request.  We will evaluate previous requests and the accessibility of the item while we consider adding it to our inventory.

Q: Are you ever out-of-stock of items?

• Two Little Piggies makes every attempt to have what you want available.  However, manufacturers frequently discontinue items and we aren't aware of it until we visit the local stores and see that the supply is gone.  In such an event, we will send you an e-mail giving you the option of canceling the item(s) or order, or selecting items to substitute.  For disposable diapers and baby wipes, Two Little Piggies reserves the right to provide you multiple packages of the same brand, type and size which add up to or exceeds the total count of your ordered product(s).

Q: Is there a limit to the quantity of a particular item I can purchase?

• No, there is no limit.  However, orders with large quantities of one or more of the same item are more likely subject to a delay in shipping or delivery since immediate supplies may be limited.

Q: Why doesn't the picture look like the item I normally buy?

• The pictures on the website are purely for illustrative purposes and may or may not reflect the current packaging.  You will always receive items that are within their expiration dates.

     Returns     (back to top)

Q: Do you accept returns?

• We sure do, with the exception of baby formula.  We must receive the merchandise back within 30 days of ordering, and you will be refunded the item's cost.  For When Piggies Fly customers, shipping fees cannot be refunded, and the buyer is responsible for return shipping charges.  If you are returning a complete order using the original shipping package, you have the option of contacting us to arrange for your order to be returned for the original shipping charge, which will be deducted from your refund total.  If you are a Baby Buggies customer, we can pick up your return merchandise during your next delivery free of charge.  Just notify us by e-mail that you have a return for pick up.  All returned merchandise must be unused, and all original containers or packaging must be unopened in order to receive a refund.  Unfortunately, baby formula cannot be returned due to several state laws.

     Sending a Gift     (back to top)

Q: Do you have gift certificates?

• Yes, we do.  Gift certificates are sent as Virtual Currency Units (VCU's) in any amount you desire.  Your gift certificate will be sent via e-mail to your recipient with a personal message from you.  If they are already a customer, the amount will be deposited into their account within 24 hours.  If they are not already a customer, their e-mail notification will also include instructions on how to sign up as a member.  Your recipient does not need to be a subscriber to use their VCU's.

Q: Can I send a delivery subscription as a gift?

• You can add a subscription package to your gift certificate purchase to automatically have your recipient become a subscriber upon membership.  Your recipient will be subject to the terms and conditions of our subscription packages.  If they do not agree with these terms and conditions or elect to cancel their subscription early, any unused subscription fees will be deposited into their account as additional VCU's.  Unused VCU's will not be refunded.

    Loyalty and Referral Programs     (back to top)

 Q: How does your loyalty program work and am I eligible?

• Any Two Little Piggies customer is eligible for the loyalty program.  Once you reach $300.00 in eligible purchases, $10.00 will automatically be deposited in your Virtual Wallet for use on a future purchase.  You will continue to receive these deposits for every increment of $300.00 in eligible purchases.  Also, for every $1500.00 in eligible purchases, an extra $10.00 will get deposited in your Virtual Wallet.  Eligible purchases include product only and do not include delivery or shipping charges, subscription charges, or gift certificate/subscription purchases. 

Q: How does your referral program work and am I eligible?

• Any current Two Little Piggies customer is eligible for the referral program.  You must make sure that your referral includes the e-mail address on your Two Little Piggies account during their initial order for us to identify you as referrer.  If they forget, they can e-mail us within 30 days of their first order to have it added to their profile.  Non-subscribers who refer new customers will get $5.00 placed in their virtual wallet to use against their next delivery or shipping charge.  Subscribers who refer new customers get the same, but in addition, they will also be able to accumulate a Virtual Currency reward of 2% of the eligible purchases (product only - not including shipping charges, subscription fees, gift certificates or subscriptions, or purchases using Virtual Wallet payments) made every month by all of their referrals for as long as they are a subscriber.  Accumulated reward totals for a calendar month will be calculated within the first week of the following calendar month and deposited into the subscriber's Virtual Wallet within a week after that.  You must be a current subscriber on the last day of the calendar month for that month's referral reward.