Frequently Asked Questions/Terms and Conditions

 Q: Are your prices competitive?

• Two Little Piggies continually monitors local supermarkets to ensure our prices are always competitive.  With comparable pricing and a minimal delivery charge, we cost about the same as running out to the store yourself.  And when you factor in the time saved and the convenience of regularly scheduled deliveries, you could actually be saving money.

Q: Other sites offer free shipping.  Why don't you?

• Two Little Piggies doesn't build shipping costs into our pricing and then claim 'free shipping' like most online delivery services.  This is why they require a minimum order amount to get the 'free shipping' and only sell bulk sizes.  We allow you to get the quantities you know you will use at competitive prices and then add on a minimal delivery charge for our Baby Buggies customers.  Shipping charges for When Piggies Fly customers are determinate on weight and delivery location and is totally dependent on Federal Express and/or UPS shipping rates and whatever discount they allow us.  As we grow, this discount will increase and we will pass the lower rates along to our customers.

Q: What forms of payment do you accept?

• We accept Visa, MasterCard, American Express, and Discover.  If you are a member of PayPal, you can also pay by eCheck or from your PayPal account.  Using eCheck, however, will take several days to clear, so please keep that in mind when ordering if you are in a rush.  If you prefer to make an offline payment, you have the option of sending us a check or money order to be applied to your account as Virtual Currency, however they will not be applied to your account until 10 business days after receipt.

    Baby Buggies Service     (back to top)

Q: What if I'm not at home when my order is delivered?

• During the initial ordering process, you inform Two Little Piggies as to whether or not you would like your items left at your delivery location in the event you are not at home to accept delivery.  If you choose for us to leave your order, we will do so in the most inconspicuous and element-protected location that is within access.  We recommend leaving a plastic container outside in which we can place your order so that your items are protected from the elements.  We cannot be held responsible for lost, stolen, or damaged items as a result of leaving your order per your instructions.  If you choose for us not to leave your order and no one is home to accept delivery, we will notify you via e-mail that a delivery attempt was made and you will need to let us know when we can redeliver based on our local delivery schedule.  Redeliveries are subject to a second delivery charge of $5.00.  You can change your preference regarding leaving items in your absence at any time by sending us an e-mail through the 'Contact Us' page.  Any changes must be made prior to Noon Eastern Time the business day before your next scheduled delivery.

 Q: Can I temporarily change my delivery location?

• Any change in delivery location must be sent to us via e-mail.  Any changes must be made prior to Noon Eastern Time the business day before your next scheduled delivery.  We cannot re-route deliveries based on verbal requests or notes left at the delivery locations.

Q: How do I know when I'll receive my order?

• Baby Buggies orders received by 3:00 PM will be delivered within two to three business days (excluding Sundays and holidays - see below).  If there is any delay due to a limited availability or discontinued item or other circumstance beyond our control, you will receive e-mail notification with the option of waiting or canceling the order.

Q: Do you deliver every day and at what times?

• We deliver Monday through Friday, with the exception of the following holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.  If your scheduled delivery day falls on one of these exceptions, you will be scheduled for the next day.  Your delivery could arrive any time between 8am and 8pm.  The night before your delivery, you will receive an e-mail with a 3-hour window during which we will arrive.

Q: What about inclement weather?

• Two Little Piggies will make every attempt to deliver in inclement weather without putting our drivers at risk.  If there is a day where we cannot safely attempt any deliveries, we will notify you by e-mail to alert you of the delay.  We will also include the new scheduled delivery day. 

    When Piggies Fly Service     (back to top)

Q: What if I'm not at home when a delivery is made?

• We ship most When Piggies Fly orders using Federal Express Home Delivery or UPS Ground and they will leave a package at the delivery location if there is nobody there.  If you would like to require for a signature to be obtained and not left at your delivery location, there will be a $2.50 surcharge to your order.  You will receive two shipping options upon checkout, one with the surcharge included and one without.  We cannot be held responsible for lost, stolen, or damaged items as a result of the shipping company leaving your order per your instructions.

Q: What if there is damage to my shipment?

• While we can guarantee that our Baby Buggies customers will always receive orders in excellent condition, we have no control over the shipping companies that we use for our When Piggies Fly customers and the way they handle the packages we ship.  Occasionally, orders will be received damaged which is unfortunate.  In this instance, we ask our customers to immediately contact us stating exactly what items were damaged and the condition of the box(es) they received so that we may file a claim with the shipping company.  Any damage for deliveries that were made more than 14 days before contacting us cannot be replaced as we only have that amount of time to file with the shipping company.

Q: Can I temporarily change my delivery location?

• Any change in delivery location must be notified via e-mail.  Any changes must be made prior to Noon Eastern Time the business day before your scheduled shipment.

Q: How do I know when I'll receive my order?

• Your order will be shipped in two to three business days following the placement of your order.  Orders received after 3pm Eastern Time are received on the next business day, as are orders received on the weekend or holidays.  If there is any delay due to a hard-to-find item or other circumstance beyond our control, you will receive e-mail notification with the option of waiting or canceling the order.  On the day your shipment is sent, you will receive an e-mail notification directly from Federal Express with the tracking number and estimated delivery date.

    Inventory     (back to top)

Q: What if you don't carry an item I want or I need more of any one item than you have in inventory?

• If we don't carry an item you want or you need a greater quantity of a single item, send us an e-mail request.

Q: Are you ever out-of-stock of items?

• Two Little Piggies makes every attempt to have what you want available.  However, manufacturers frequently discontinue items and we aren't aware of it until we visit the local stores and see that the supply is gone.  In such an event, we will send you an e-mail giving you the option of canceling the item(s) or order, or selecting items to substitute.  For disposable diapers and baby wipes, Two Little Piggies reserves the right to provide you multiple packages of the same brand, type and size which add up to or exceeds the total count of your ordered product(s).

Q: Is there a limit to the quantity of a particular item I can purchase?

• No, there is no limit.  However, our inventory-based system only allows orders up to a particular item count.  If you desire more than what is available according to our system, send us an e-mail and we will see if we can arrange a special order for you.

Q: Why doesn't the picture look like the item I normally buy?

• The pictures on the website are purely for illustrative purposes and may or may not reflect the current packaging.  You will always receive items that are within their expiration dates.

     Returns     (back to top)

Q: Do you accept returns?

• We sure do, with the exception of baby formula.  We must receive the merchandise back within 30 days of ordering, and you will be refunded the item's cost.  For When Piggies Fly customers, shipping fees cannot be refunded, and the buyer is responsible for return shipping charges.  If you are returning a complete order using the original shipping package, you have the option of contacting us to arrange for your order to be returned for the original shipping charge, which will be deducted from your refund total.  If you are a Baby Buggies customer, we can pick up your return merchandise during your next delivery free of charge.  Just notify us by e-mail that you have a return for pick up.  All returned merchandise must be unused, and all original containers or packaging must be unopened in order to receive a refund.  Unfortunately, baby formula cannot be returned due to several state laws.

     Sending a Gift     (back to top)

Q: Do you have gift certificates?

• Yes, we do.  Gift certificates are sent as Virtual Currency Units (VCU's) in any amount you desire.  Your gift certificate will be sent via e-mail to your recipient with a personal message from you.  If they are already a customer, the amount will be deposited into their account within 24 hours.  If they are not already a customer, their e-mail notification will also include instructions on how to sign up as a member.