Frequently Asked Questions

    Pricing and Payment   (back to top)                                                

Q: Are your prices competitive?

• Two Little Piggies continually monitors local supermarkets to ensure our prices are always competitive.  With comparable pricing and a minimal delivery charge, we cost about the same as running out to the store yourself.  And when you factor in the time saved and the convenience of regularly scheduled deliveries, you could actually be saving money.

Q: Other sites offer free shipping.  Why don't you?

• Two Little Piggies doesn't build shipping costs into our pricing and then claim 'free shipping' like most online delivery services.  This is why they require a minimum order amount to get the 'free shipping' and only sell bulk sizes.  We allow you to get the quantities you know you will use at competitive prices and then add on a minimal delivery charge.  For When Piggies Fly customers, keep in mind that we are brand-spanking new and we're still negotiating with shipping companies for the lowest possible rates, so if we don't yet compare with your current method of obtaining baby supplies, check back with us in a little while.

Q: What forms of payment do you accept?

• We accept Visa, MasterCard, American Express, and Discover.  If you are a member of PayPal, you can also use them to pay by eCheck or from your PayPal account.  Using eCheck, however, will take several days to clear, so please keep that in mind when ordering if you are in a rush.  If you prefer to make an offline payment, you have the option of sending us a check or money order to be applied to your account as Virtual Currency, however they will not be applied to your account until 10 business days after receipt.

Q: How do you handle recurring billing?

• If you pay your initial order by credit card and choose a subscription, we will store your credit card information in our secure database to conveniently bill you automatically prior to each delivery.  However, you can e-mail us to instead have a bill sent to you via e-mail prior to each shipment for you to initiate payment.  Keep in mind, though, that we cannot deliver your order until we receive payment, so please make sure you check your e-mail and make payment in a timely manner in order to keep your delivery schedule intact.  Those customers who initially pay by PayPal or check will receive a bill via e-mail prior to each shipment.

    Subscriptions   (back to top)

Q: Why should I become a subscriber?

• By becoming a subscriber, you have the ability to set up automatic deliveries on a regular basis without having to remember to place orders for your baby's supplies.  You can control your subscription list by adding or removing items as needed.  Also, you have the ability to get free deliveries on 6- and 12-month subscriptions.  Finally, any items in your subscription list which have price increases will have the lower price locked in until you remove it from your subscription list.

Q: How much will a subscription actually cost me?

• Nothing.  Subscription fees are charged when you subscribe, but they are simply prepaid delivery fees based on the length of your subscription.  A subscription is designed to save you time, not cost you money.

Q: How many deliveries must I have as a subscriber?

• You must have at least one delivery per month for the duration of your subscription.  This means that after your initial delivery, you must have at least one in each subsequent full calendar month.  For example, if you get a 3-month subscription on May 12th, your initial order satisfies the first of the three minimum deliveries.  You must then have at least one delivery in June and one in July to satisfy your subscription commitment.

 

Q: How do the prepaid delivery fees get applied to my account?

• Subscription fees are based on the prepayment of one delivery fee for each subsequent full calendar month of the subscription length.  The first delivery in each subsequent full calendar month within the subscription period will be credited.  If a full calendar month of a subscription period goes by without a delivery, the corresponding prepayment or credit is forfeited.  Since the maximum automatic delivery frequency is monthly, this can only occur if you manually cancel a scheduled delivery, so please keep this in mind when doing so.

 

Q: What if my delivery charge exceeds the amount I prepaid for a month?

• Customers in the Baby Buggies delivery area have a flat amount of $6.00 as a delivery fee, which is what you will prepay, so this will never be an issue for you.  However, if you are a When Piggies Fly customer it is quite likely that you will have delivery charges that exceed $6.00.  In this event, the $6.00 that was prepaid in the subscription fee will be credited to the current delivery charge and you will just have to pay the difference.

Q: What if I cancel my subscription early?

• You can cancel your subscription at any time.  There are no penalties for doing so.  Any uncredited prepaid delivery fees will be refunded to you in full.

Q: How do I change the items in my subscription?

• Within 48 hours of your initial order, you will have access to your personalized 'My Subscription List' page which will have a list of the items you purchased in your initial delivery to be included in the next delivery.  To change the contents of your next scheduled delivery, simply add or remove items from your list as you would in your shopping cart.  You must make any changes to your list prior to Noon Eastern Time the business day before a scheduled delivery.

Q: How do I change the day or frequency of my automatic deliveries?

• Simply send us an e-mail with any changes you care to make to your delivery day or frequency, and within 24 hours the updates will show in your 'My Subscription Page'.

Q: Can I cancel a scheduled delivery?

• Yes, you can.  Simply send us an e-mail stating the delivery date you would like canceled.  We must receive cancellation requests by at least Noon Eastern Time the business day before the scheduled delivery.  If your request is received after this time and your items were delivered, we will allow a credit for returned items in unused condition, but not for any delivery fees.

Q: Can I purchase items without being a subscriber?

• Absolutely.  You can register to become a non-subscribing member at any time and make your purchases on an as-needed basis.  Residents in our local delivery area will have their deliveries scheduled based on our local delivery schedule.  All other Continental US customers will have their order shipped within two business days of the order being received.

Q: For non-subscription purchases, can I use the When Piggies Fly delivery service even if I am in the Baby Buggies delivery area?

• In rare instances, it may be faster for you to receive your items using our When Piggies Fly delivery service, and you are welcome to use that if you wish.  Simply specify your delivery preference during the ordering process.

Q: Can I ship to my child's daycare center?

• Of course!  Just make sure you specify the name of the daycare and your child's name on the order.  You can set this up as a subscription delivery, or a one-time delivery whether or not you are a subscriber.

    Baby Buggies Service     (back to top)

Q: What if I'm not at home when my order is delivered?

• During the initial ordering process, you inform Two Little Piggies as to whether or not you would like your items left at your delivery location in the event you are not at home to accept delivery.  If you choose for us to leave your order, you will specify the desired location and we will leave your order in plastic bags.  We recommend leaving a plastic container outside in which we can place your order so that your items are protected from the elements.  We cannot be held responsible for lost, stolen, or damaged items as a result of leaving your order per your instructions.  If you choose for us not to leave your order, we will notify you that a delivery attempt was made, and you will need to let us know when we can redeliver based on our local delivery schedule.  Redeliveries are subject to a second delivery charge of $6.00.  You can change your preference regarding leaving items in your absence at any time by sending us an e-mail through the 'Contact Us' page.  Any changes must be made prior to Noon Eastern Time the business day before your next scheduled delivery.

 Q: Can I temporarily change my delivery location?

• Any change in delivery location must be notified via e-mail.  Any changes must be made prior to Noon Eastern Time the business day before your next scheduled delivery.  We cannot re-route deliveries based on verbal requests or notes left at the delivery locations.

Q: How do I know when I'll receive my order?

• Your initial Baby Buggies delivery will be scheduled for the first day we are in your area following the business day on which your initial order is received. You can check our Local Delivery Schedule to see when that is.  Orders received after 5pm Eastern Time are received on the next business day, as are orders received on the weekend.  After that, your 'My Subscription Page' will detail all subsequent delivery days scheduled based on your currently selected subscription length and delivery frequency.

Q: Do you deliver every day?

• We deliver Monday through Saturday, with the exception of the following - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.  If your scheduled delivery day falls on one of these exceptions, you will be scheduled for the next day we are in your area.

Q: What about inclement weather?

• Two Little Piggies will make every attempt to deliver in inclement weather without putting our drivers at risk.  If there is a day where we cannot safely attempt any deliveries, we will notify you by e-mail to alert you of the delay.  We will also include the new scheduled delivery day. 

    When Piggies Fly Service     (back to top)

Q: What if I'm not at home when a delivery is made?

• It is usual for delivery companies to leave packages at their discretion if the recipient is not at home.  If you would like to require for a signature to be obtained and not left at your delivery location, there will be a $2.50 surchage to your order.

Q: Can I temporarily change my delivery location?

• Any change in delivery location must be notified via e-mail.  Any changes must be made prior to Noon Eastern Time the business day before your scheduled shipment.

Q: How do I know when I'll receive my order?

• Your order will be shipped in one to two business days following the placement of your order.  Orders received after 5pm Eastern Time are received on the next business day, as are orders received on the weekend.  If there is any delay in this (usually caused by large quantities of single items), you will receive e-mail notification with the option of waiting or canceling the order.  On the day your shipment is sent, you will receive an e-mail notification with the tracking number.  With this, you can go onto the carrier's website and see the estimated delivery date.

    Inventory     (back to top)

Q: What if you don't carry an item I want?

• If we don't carry an item you want, send us an e-mail request.  We will evaluate previous requests and the accessibility of the item while we consider adding it to our inventory.

Q: Are you ever out-of-stock of items?

• Two Little Piggies makes every attempt to have what you want available.  Even if we don't have it in stock, we'll run out and pick it up for you elsewhere so that you receive it with your regularly scheduled delivery.  For disposable diapers and baby wipes, Two Little Piggies reserves the right to provide you multiple packages which add up to or exceeds the total count of your ordered product(s).  However, sometimes availability is beyond our control.  We will make every attempt to note it on the website, but in instances where we are unable to obtain it for your scheduled delivery, we will notify you of its delay.  In such an event, you will have the option of canceling the item(s) or having us send the item(s) separately at our expense.

Q: Is there a limit to the quantity of a particular item I can purchase?

• No, there is no limit.  However, orders with large quantities of one or more of the same item are more likely subject to a delay in shipping since immediate supplies may be limited.

 

Q: Why doesn't the picture look like the item I normally buy?

• Manufacturers sometimes change the packaging of their product, but that doesn't mean that the items in the previous packaging suddenly goes bad.  The pictures on the website are purely for illustrative purposes and may or may not reflect the current packaging.  You will always receive items that are well within their expiration dates, and if by chance you receive an expired product, send it back for double your money back, PLUS a free replacement.  We are completely confident we'll never have to honor this promise, though, as the quality of your baby's supplies is of our utmost concern.

     Returns     (back to top)

Q: Do you accept returns?

• We sure do, with the exception of baby formula.  We must receive the merchandise back within 45 days of order, and you will be refunded the item's cost.  Shipping fees cannot be refunded, and the buyer is responsible for return shipping charges.  If you are returning a complete order using the original shipping package, you have the option of contacting us to arrange for your order to be returned for the original shipping charge, which will be deducted from your refund total.  If you are a Baby Buggies delivery customer with a subscription, we can pick up your return merchandise during your next delivery free of charge.  Just notify us by e-mail that you have a return for pick up.  All returned merchandise must be unused, and all original containers or packaging must be unopened in order to receive a refund.  Unfortunately, baby formula cannot be returned due to several state laws.

     Sending a Gift     (back to top)

Q: Do you have gift certificates?

• Yes, we do.  You can link to our gift certificate page in the left menu.  Gift certificates are sent as Virtual Currency Units (VCU's) in any amount you desire.  Your gift certificate will be sent via e-mail to your recipient with a personal message from you.  If they are already a customer, the amount will be deposited into their account within 24 hours.  If they are not already a customer, their e-mail notification will also include instructions on how to sign up as a member.  Your recipient does not need to be a subscriber to use their VCU's.

Q: Can I send a delivery subscription as a gift?

• You can add a subscription package to your gift certificate purchase to automatically have your recipient become a subscriber upon membership.  Your recipient will be subject to the terms and conditions of our subscription packages.  If they do not agree with these terms and conditions or elect to cancel their subscription early, any unused subscription fees will be deposited into their account as additional VCU's.  Unused VCU's will not be refunded.